More than 140,000 calls, requests and enquiries were managed by Bundaberg Regional Council in 2025, providing a snapshot of how residents across the region connect to access services, report issues and seek information.
During the year Council responded to 80,174 inbound phone calls and managed 67,210 customer service requests through its Customer Relationship Management (CRM) system.
Of these requests, 95.74% have been completed to date.
Governance and Integrity portfolio spokesperson Cr May Mitchell said the data reflected the day-to-day interaction between Council and the community.
“These figures give us a clear picture of what residents are contacting Council about and how they choose to get in touch,” she said.
“From animal management and waste services to roads, parks and rates, our teams across the organisation are responding to a wide range of requests every day.
“The completion rate of these requests demonstrates our commitment to listening to the community, acting on concerns and providing fair and consistent responses in line with established processes.”
Customer service requests were received through a variety of contact methods including phone, Council’s website, email and digital reporting tools such as Snap Send Solve, giving residents options to contact Council in a way that suits them.
The top ten services which Council was contacted for in 2025 were:
- Animals -11,892
- Rates – 9,405
- Waste – 8,032
- Roads – 7,274
- Parks – 5,716
- Water and sewerage – 5,524
- Planning – 4,077
- Health – 3,195
- Pollution – 1,245
- Parking – 1,045
Cr Mitchell said the information helped Council to understand demand across services while supporting ongoing service planning.
More information on contacting Council or lodging a request is available on the website here.
